Art requires Creativity
Business requires Vision
Everything You Need To Know
Paintings/Sculpture Returns Policy
We will only accept a return if the product is faulty.
All goods returned are at the sender's expense. A refund of shipping costs will only be considered if the return is as a result of our error.
Notification of faulty goods should be made within three days of the goods being received. All goods supplied by us, where appropriate, are subject to manufacturing tolerances and are warranted as being suitable for the purpose for which they are designed, under fair conditions. Our liability under this warranty will be limited to replacement, free repair or issue of credit against works of art acknowledged by us to be faulty, providing such faults have not been caused by your misuse, negligent handling or improper care of goods.
Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. Under these circumstances, do not return the merchandise yourself.
If you need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement for any goods which are damaged during return transit. We cannot provide a refund or replace any personalized goods or any items made specifically to order.
All disputes will be settled under Scottish Law.
The gallery carries insurance cover up to £10,000 for each package sent by post or carrier. However, an excess of £500 will be applied to the purchaser's account unless it can be proved that the gallery is at fault.
We use Mailbox UK for the majority of our larger delivery/shipments.
Where possible, within the UK, we send items via First Class Post or with selected carriers.
We take no responsibility for delays in shipping/delivery once the item has been assigned to a carrier.
For International deliveries, goods are normally sent by Mailbox. Items are delivered within 3-5 working days of posting to destinations within the EC. Deliveries to the USA and other international destinations take from 7-10 working days. Oversized packages are sent by specialist shippers and carriage costs are determined by volume rather than weight.